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February 28, 2005
Advanced Features Released In OnSite CRM 2.4 For Homebuilders
O2 Interactive raises the bar in homebuilder customer management systems with their release of version 2.4 of OnSite CRM. OnSite CRM provides a full life-cycle of customer management with new workflow management, document approval, and interactive home product placement integrated in a single application.
SAN DIEGO, CA (PRWEB) February 28, 2005 -- OnSite CRM provides homebuilders an integrated tool to manage the sales and service process of the homebuyer. OnSite CRM has advance capabilities including automatically accepting builder web-based leads, integrated e-mail and fax, interactive site plan maps and option selection, and extensive service request and work order management. Version 2.4 has introduced new ways to manage interactions with buyers and third-party vendors.
OnSite CRM’s workflow manager allows the homebuilder to define unique business rules that can range from automatically defining follow-up reminders in it’s integrated calendar when a new service request is entered to sending a message to third-party partners when a buyer’s flooring appointment has changed.
OnSite CRM’s document approval system provides homebuilders the ability to send any generate report or contract to another user for approval and suggested changes. Easy monitoring and alerts provide both the sender and receiver of the document a central method for maintaining the document approval cycle.
OnSite CRM’s interactive product placement gives the options sales staff and homebuyer the ability to drag products (e.g. light fixtures, plugs, network access points) within the buyer’s floor plan and maintain buyer notes. This enables the sales staff, buyer, and contractor to work off the same electrical plan reducing errors and increases customer satisfaction.
About O2 Interactive
O2 Interactive is a leading provider of customer management solutions for the home building industry. The 10 year old company helps home builders and design centers manage their customers more efficiently through on-line software solutions. O2 Interactive is recognized for creating easy-to-use software application for their clients. For more information, visit www.o2interactive.com
Contact:
Shelly Stinchcomb
o2 interactive
Voice: (858) 335-5006
FAX: (858) 712-8963
www.o2interactive.com
Posted by Industrial at February 28, 2005 10:51 PM