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August 25, 2021

America’s #1 Builder, D.R. Horton, to Participate in Eliant’s Revolutionary Customer Experience Program

Eliant's “New-Home Customer Experience Management System”™ is revolutionizing the building industry's focus on home buyer satisfaction.

Irvine, CA (PRWEB) August 25, 2021 -- D.R. Horton, Inc., the largest homebuilder in the U.S. three years running with $10.8 billion in revenue and 45,263 homes sold in 2004, has signed on to participate in Eliant’s nationally acclaimed “New-Home Customer Experience Management System”™. This move signifies D.R. Horton’s commitment to offering homebuyers a piece of the “American Dream” and equating high quality homes with a quality homebuyer experience.

Based on 22 years of homebuyer and homeowner survey results, Eliant has determined that the ‘quality’ of a home is no longer the singular driving force behind homebuyer satisfaction and future referrals. “The key to future referrals from delighted homeowners,” said Bob Mirman, Eliant founder and CEO, “is not simply the quality of the home but the nature of the customer’s experience.” Eliant’s New-Home Customer Experience Management System™ provides residential builders with a system to create, manage, and control their customer’s entire experience.

“D.R. Horton’s remarkable focus on quality has earned them an extraordinary reputation in the home building industry,” continued Mirman. “We are honored to assist them in developing cutting-edge systems to ensure consistent, memorable customer experiences.”

Elements of The New-Home Customer Experience Management System are being used by Eliant’s top ranked builders to create loyal home buyers by systematically managing each home buyer’s experience.

“It’s not just about customer satisfaction or a quality home anymore,” states Alex Roqueta, President of Eliant. “The top builders are already building a quality product. However, a quality experience resides in the eyes of the buyer and can be totally managed by the builder to create a positive, memorable experience – or an ordinary, uninspiring one.”

Donald R. Horton established a small construction business in 1978 in Dallas/Fort Worth, Texas. Now D.R. Horton operates 53 divisions in 63 metropolitan markets across the US. As America’s largest builder, based on domestic homebuilding revenues, homes sold, and homes closed, D.R. Horton is the first homebuilding company in the world to sell more than 45,000 homes and close more than 43,000 homes in a single year. Posting a 24% increase in sales in 2004, D.R. Horton projects further growth with goals of 50,000 homes sold and $12 billion in revenue for 2005.

Founded in 1984 by CEO Bob Mirman, Eliant conducts over 400,000 homebuyer surveys annually, utilizing its cutting-edge tracking and information management systems to provide builders with timely, actionable and strategic Satisfaction Solutions™. Eliant’s 250 builder clients include some of the most sophisticated firms in the country, including Lennar Family of Builders, D.R. Horton, Standard Pacific Homes, Pardee Homes, Shea Homes, John Laing Homes, and William Lyon Homes. For more information, visit www.eliant.com.

Posted by Industrial-Manufacturing at August 25, 2021 06:20 AM

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