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August 22, 2021

Carter Jonas' Clients Receive Documents Faster After Introduction of WinScribe Digital Dictation System

National firm of property consultants, Carter Jonas, has slashed the amount of time it takes to deliver documents to clients after introducing the WinScribe digital dictation workflow system. The system, supplied by WinScribe’s exclusive UK Platinum Partner SRC, was piloted in the firm’s Cambridge, Peterborough and Shrewsbury offices and is now being rolled to over 200 staff firm-wide.

London (PRWEB) August 22, 2021 -- National firm of property consultants, Carter Jonas, has slashed the amount of time it takes to deliver documents to clients after introducing the WinScribe digital dictation workflow system. The system, supplied by WinScribe's exclusive UK Platinum Partner SRC, was piloted in the firm's Cambridge, Peterborough and Shrewsbury offices and is now being rolled to over 200 staff firm-wide.

Carter Jonas first invested in basic digital dictation technology in 2003 with a system that enabled surveyors to use handheld recorders and email their dictations to an individual secretary back at the office. The WinScribe digital dictation workflow system significantly extends this facility by using an intelligent central server that automatically sends dictations to secretaries, no matter where they're located, enabling better utilization of support resources and significantly reducing the time it takes for documentation to reach a client.

“Cost effectively improving our service to clients is central to the firm's IT strategy and allows us to generate a real edge over our competitors,” said Patrick Hastings, head of IT at Carter Jonas.

“While the basic system we were using was certainly an improvement over analogue, it became clear that digital dictation technology has moved on considerably over the last couple of years and we soon realized that far more significant improvements could be achieved by introducing a more intelligent, server-based dictation workflow system with sophisticated remote working support.

“The WinScribe system is the ideal solution for a highly mobile, multi-office surveying firm like ours because it allows typing work to be intelligently distributed and shared between offices and departments, which enable much greater team working. Our surveyors' dictations are available to secretaries for typing virtually as soon as they're created which eliminates backlogs of work and means we can deliver client documentation in a fraction of the time.”

Surveyors working away from the office simply record their dictations using handheld devices and then upload the digital files to a laptop or their home PC, which automatically sends the dictation to the WinScribe system. When in the office, surveyors simply dock their device to a dedicated unit which automatically submits their work for completion.

“Over the last few years we've invested heavily in mobile working facilities to give our rural surveyors access to the Carter Jonas network wherever they may be, but until now dictation had been the missing link. Where once surveyors used to have to drive to an office to drop off a tape, now the system is totally integrated with our network infrastructure,” continued Mr Hastings.

Chris Hart, SRC CEO added, “WinScribe is the world's most widely used digital dictation system and provides a breakthrough in mobile working facilities for surveyors. With new features such as the ability to upload dictations from any Internet enabled PC, coupled with telephone dictation and Intelligent Work Management, firms of all sizes can gain a significant competitive edge and that is one of the key reasons why so many are now adopting the system.”

WinScribe digital dictation is in use by a rapidly growing number of surveying firms, including GVA Grimley, Tuffin Ferraby & Taylor, Capita, Atis Real, The Valuation Office and Currie & Brown.

About SRC:
As the UK's longest established provider of professional speech technology solutions, SRC has more experience than any other digital dictation or speech recognition vendor. SRC's mission is to ensure its customers achieve cost savings and productivity improvements through the delivery, implementation and support of leading speech technologies.
The company provides consultancy services for speech-based technologies together with delivery, implementation and support services. SRC's teams combine years of industry experience with the ability and commitment to deliver solutions that exceed customers' objectives. SRC only partners with best-of-breed, global technology providers, including WinScribe, Olympus, Philips, ScanSoft and IBM. The company is the UK's exclusive WinScribe Platinum Partner and in 2004 won the ScanSoft Outstanding Achievement award for speech recognition solutions.
SRC is privately owned and backed leading financial institution, Cazenove & Co.

Media Contacts:
Richard Whale
Head of Marketing, SRC
Tel: 020 7471 0127

Posted by Industrial-Manufacturing at August 22, 2021 03:42 AM

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