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nLayers InSight is an easy-to-deploy, “self-funding” discovery and resource optimization appliance that automatically discovers and maps the relationships and dependencies between applications and infrastructure components in real time, delivering immediate IT cost reduction to its customers by allowing them to manage the availability of their IT services. With the real-time, “living” view of the data center that nLayers InSight provides, customers are able to improve application service levels, reduce the time it takes to pinpoint and solve application failures, ensure business continuity and lower the total cost of IT ownership by optimizing resource utilization.

“With nLayers InSight, CIO’s can automatically discover and track the resources they possess to analyze the effectiveness of their current IT environment and ultimately make better-informed decisions in support of the business,” said nLayers CEO and founder, Gili Raanan. “At HDI 2005, nLayers will show how its technology plays a significant role in its customers’ pursuit of better performance by reducing the time required to resolve application problems and managing infrastructure changes.”

HDI 2005 is produced by HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Nearly 2,000 service and support professionals will congregate for a robust conference program that will address the needs of customer service, help desk and support organizations to maximize performance and productivity, become more strategic, and integrate more effectively with the organization overall. HDI 2005’s conference program will include more than 90 sessions and the expo hall will feature nearly 80 vendors featuring the latest solutions for the industry.

For more information about HDI 2005, visit http://www.thinkhdi.com/hdi2005

About nLayers
nLayers’ flagship product is nLayers InSight, an agentless appliance that automatically discovers and maps the relationships and dependencies between applications and infrastructure components to provide a “living” model of the IT environment. Unlike the limited, “snapshot” views offered by other discovery technologies, nLayers’ time-based, three-dimensional model allows IT organizations to continuously track resource dependencies, demand, usage and service levels in real-time. For nLayers’ customers, this model serves as the foundation for a wide range of critical IT initiatives, including change and configuration management, IT governance, capacity planning, business service management, and business continuity planning. nLayers is a privately held, venture-funded startup headquartered in San Jose, California, and at www.nlayers.com

About HDI
HDI is the world’s largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including many of the Fortune 500), and nearly 60 active North American chapters.

For more information, visit www.thinkhdi.com