« Avery Dennison™ Collaborates with Major Grower to Design New Pineapple Tagging Tool | Main | Valentine Chocolates: the Good, the Bad, and the Kitsch »
February 09, 2005
Customer Service Software Identifies Repeat Offenders in Food Industry – Significant Possibilities for Other Industries
Scottsdale, AZ Customer Service Software developers Lynk Software helps organizations achieve advanced database organization with their newly released version of Everest: Customer Focused Quality.
Scottsdale, AZ (PRWEB) February 9, 2005 -– Customer Service Software developers Lynk Software helps organizations achieve advanced database organization with their newly released version of Everest: Customer Focused Quality. One of the key features added to the new version of Everest is duplicate account look-up. This is proving to offer some unique benefits. Originally designed for the purpose of helping the food industry identify “repeat offenders,” (consumers filing multiple complaints in order to receive free product), many other industries and organizations find themselves celebrating the feature for its organizational benefits.
The duplicate account feature immediately identifies customers already in the database, either by name, address or phone number. Organizations such as banks and retailers are finding that the feature supports customer service representatives in their goal of entering the same customer only once and adding additional complaints to the existing record as needed.
“Customer service representatives are known for dealing with multiple calls in short periods of time. Undertaking an extensive database search for existing records was time-consuming, and therefore difficult, due to other calls needing immediate attention. This feature allows customer service representatives to do their jobs quickly and efficiently,” reports Michael Herzog of Lynk Software.
One bank manager exclaimed, “In the past a new record would be created for each complaint, even when the customer was calling from the same household. Now, the inquiry or complaint is easily added to the existing record.”
This feature provides an opportunity for organizations to collect more accurate data for utilization in their quality improvement and customer service efforts, as well as helping the food industry manage their specific customer service requirements.
About Us
Lynk Software is an industry leader in the field of customer complaint management and customer service software. Their flagship product Everest: Customer Focused Quality is used by some of the nation’s largest organizations. Lynk Software was founded in 1970 and has been on the cutting edge of business software development.
For more information on Lynk Software and its Everest product, visit www.lynksoftware.com or call (480) 998-1933
Posted by Industrial at February 9, 2005 02:21 AM