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January 31, 2005
Going Forward With Reverse Logistics
As the desire to improve customer service intensifies, reverse logistics has assumed ever-greater importance. Reverse logistics is a very complex and specialized area of any supply chain that can facilitate companies’ competitiveness via focusing on recovering the greatest value from their returns. All of this while maintaining customer loyalty, controlling cost and gathering information that helps reduce returns in the future
(PRWEB) January 31, 2005 -- marcus evans presents the ‘marcus evans Reverse Logistics Conference’, scheduled for April 27-28th , 2005. This event is an opportunity for attendees to learn with peers and gain theoretical and practical insight into how they can improve their returns process. Attendees will hear from key speakers Nancy MacLean Director Warranty Services ,Mattel, Inc, who will discuss how companies can ‘reduce cycle time to decrease obsolescence in the reverse logistics process.’ In addition ‘How companies can determine the root causes of returns through supply chain audits to prevent against future claims and expenses.’ Gary Piwko, Director of Remarketing and Returns management will present topics focusing on potential areas for improvement, enhancing product tracking abilities, driving an internal culture change and ‘The impact of the returns process on end customer relationships’. Additional speakers and topics will highlight the useful strategies and methods that are key in establishing the smooth flow of products and information.
Specific emphasis will be in areas of logistics that have previously been identified as weak. Providing attendees with a cross-industry, case study based event, this unique conference strategy will help attendees’ benchmark their Reverse Logistics strategies against best practices in all industries and identify the root causes of their returns.
About marcus evans
marcus evans, one of the world’s leading business information companies, is dedicated to the provision of global business intelligence and information to assist in strategic and effective decision-making. Established in 1983, the company’s international network of offices creates -major sector-focused events for business learning and networking opportunities across a variety of industries and professions.
Posted by Industrial at January 31, 2005 01:34 AM