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May 02, 2008
BIT Group Expands Global Field Services to North America
Global contract manufacturer of complex medical instrumentation has expanded its field services to North America. BIT Group's USA Field Service Center operates from Source Scientific LLC (Irvine, CA), a BIT Group Company.
Ludlow, MA, Irvine, CA and Schwabach, Germany (PRWEB) April 30, 2008 -- BIT Group (http://www.bit-instruments.com) has announced that its USA Field Service Center -- operating from Source Scientific LLC (http://www.sourcescientific.net) in Irvine, CA -- is ready to serve clients in North America. As part of its global field service expansion, BIT Group has enhanced both its customer service and field technician teams and FDA-approved BAAN service software to provide clients with dedicated field services, response and support, ensuring full traceability and device history records.
BIT Group is the first OEM-Manufacturer of complex medical instrumentation that has development, manufacturing and field service as well as complete FDA quality certification.
BIT Group Global Field Services include:
Instrument Installations and In-house depot service
Worldwide service network onsite / User training onsite
Maintenance and warranty service
BAAN service administration software validated according to the FDA
Refurbishment and Swap-Out services
Spare parts logistics in North America and Europe
Preventive Maintenance Programs / Legacy Maintenance Programs
Inspection / Upgrades / Calibration
Exchange Service / modules or complete instruments
Emergency VIP Service
Professional, trained technicians and specialists serving current US OEM clients
Manufacturer Warranty
Systems Testing and Troubleshooting
Regulatory Compliance / Safety Checks
MTBF / MTBI for value service scheduling
Second-level hotline for technical support
Full Documentation / Device History Records
"For more than 30 years, BIT Group has provided instrument contract product development, manufacturing and after-sale services to medical and diagnostic OEM clients." As part of the financially-strong Messer Group, with representation in more than 100 countries, Bit Group offers its systems solutions worldwide and with adherence to ISO13485 and 9001 standards. As a FDA registered contract service provider, BIT Group meets the high standard of medical product regulation, meeting design-to-cost and time-to-market targets.
In June 2007, BIT Group expanded its operations in North America by acquiring interest in Source Scientific LLC, Irvine, CA. The newly-combined BIT facilities function in clean, cell based manufacturing areas, based on the Kaizen philosophy of one piece work flow, ensuring superior production quality. An optical lab, wet test lab, design engineering centers and electronics testing lab are key areas where BIT Group provides innovation and superior quality for its customers. BIT Group provides single source from design and manufacturing to after-sale service with the highest quality standards according to ISO13485-2003 and ISO 9001-2000 and FDA registration, and is the base of the company's success.
BIT 'Instrumentation for Life'
Messer World (BIT Group's parent company) totals 6800 employees worldwide
Sales in excess of $1.8 billion in 2007
Operations present in 100+ countries
Messer focuses on Industrial Applications, Engineering, Gas and Contract Services in the Medical Instrumentation market
BIT is a sister company with operations in Europe and USA
170+ employees, 80% technicians and engineers
ISO13485, ISO 9001 and FDA registered
Contract Product Development, Manufacturing and Assembly
Global Supply Chain Management
After-Sale Services.
For further information, contact Brian Jarvis, Director, BIT Inc. (USA) 1-800-888-9285 or 413-583-4388.
Posted by Industrial-Manufacturing at May 2, 2008 12:14 AM